Mountain Gold Return and Refund Policy

At Mountain Gold, customer satisfaction is our top priority, and we stand behind the quality of our Shilajit resin. We understand that situations may arise where a refund is necessary. Please review our refund policy below:

1. Refund Eligibility:

• Refunds are applicable within 30 days of the original purchase date.
• To be eligible for a refund, the product must be in its original packaging, unopened, and in a resalable condition.

2. How to Request a Refund:

• To initiate a refund, contact our customer support team at support@mountaingold.com within the 30-day period.
• Provide your order number, name, and a brief explanation of the reason for the refund request.

3. Refund Processing:

• Once your refund request is received and approved, we will process the refund to the original payment method within 7 business days.
• You will receive an email notification confirming the refund.

4. Return Shipping:

• If the refund is approved due to product defects or quality issues, Mountain Gold will cover the return shipping costs.
• For other reasons, the customer is responsible for the return shipping fees.

5. Non-Refundable Items:

• Gift cards and promotional items are non-refundable.

6. Damaged or Defective Products:

• If your Shilajit resin arrives damaged or defective, please contact us immediately with photos of the damaged product. We will arrange for a replacement or issue a full refund.

7. Changes to Refund Policy:

• Mountain Gold reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Information:

• For any questions or concerns regarding our refund policy, please contact our customer support team at support@mountaingold.co.uk.

Thank you for choosing Mountain Gold. We are committed to providing you with the highest quality Shilajit resin and exceptional customer service.